Seven-Eleven Japan: Disclosing Disaster Prevention Countermeasures – Prioritizing Human Lives, and Visualizing Store and Logistics Information for Quick Recovery
Seven-Eleven Japan held a media briefing to discuss its disaster response measures, marking nearly a year since the Noto Peninsula Earthquake on New Year’s Day 2024. At the beginning of the session, Nakazawa of the Risk Management Office introduced the company's disaster preparedness and Business Continuity Planning (BCP) policies, and local franchise store owners reflected on the situation at the time of the Noto Peninsula earthquake. In addition, Nishimura, Head of the Systems Department explained the visualization of information and future developments using the company’s disaster response system, "Seven VIEW".
Nakazawa, Expert from the Risk Management Office, explained about the Disaster Countermeasures Manual.
At the beginning of the briefing, Nakazawa, Expert from the Risk Management Office, provided an explanation of the Business Continuity Planning (BCP). He stated, "During the 1995 Great Hanshin-Awaji Earthquake, convenience stores were recognized for their social role, reaffirming their importance as lifelines for local communities through support and the provision of supplies. Building on this experience, we made significant revisions to the Business Continuity Planning (BCP) in 2021 to strengthen our response to large-scale disasters and infectious diseases". He emphasized the basic principles during disasters, highlighting the key pillars: "prioritizing the preservation of human life", "early reopening of stores" and "contributing to the local community".
Maruyama, Franchisee, Nanao Kojimamachi store, and Hirowatari, District Manager (DM) of the Operations Department reflecting the situation during the disaster.
Maruyama, owner of the Franchisee, 7-Eleven Nanao Kojimamachi store, and Hirowatari, District Manager of the Operations Department appeared online to reflect on the situation during the Noto Peninsula earthquake that occurred on New Year's Day, 2024. After the earthquake, dedicated recovery efforts by on-site staff and various support measures from the company’s Disaster Response Department were implemented, enabling all temporarily closed stores to reopen within five days. Maruyama said, "When the earthquake struck, we called all employees to evacuate, considering the danger of a tsunami. After resuming operations, customers showed us gratitude for staying open, which made us realize the social responsibility of a convenience store once again".
Image of the "Seven VIEW" demo screen.
Seven-Eleven Japan utilizes its disaster response system, the "Seven VIEW". This system was developed to consolidate essential information during disasters without placing a burden on the field staff, achieving rapid recovery and support. It enables efficient and effective assistance by providing real-time information on the status of all stores and inventories.
Briefing of disaster countermeasures: Nishimura, Head of Systems Department (on left), and Nakazawa, Expert of Risk Management Office (on right).
Nishimura, Executive Officer of Seven-Eleven Japan and Head of the Systems Department stated, "To further enhance the utilization of 'Seven VIEW,' we plan to strengthen its disaster prediction capabilities through AI and collaboration among industry, academia, and government, establishing a system for swift decision-making and response." Moving forward, Seven-Eleven Japan aims to continue to fulfill its role in local communities by further strengthening disaster countermeasures using AI and other technologies to support stores that are rooted in their local communities.
This text has been translated using an automatic translation tool.
